top of page

At OnPoint Metal, we are committed to providing clear communication, accessible services, and a supportive experience for every customer. If you have any specific accessibility needs, requests, issues, or suggestions, we encourage you to reach out. We aim to respond promptly and will always make reasonable adjustments where possible to ensure you receive the assistance you need.

TERMS OF SERVICE

OnPoint Metal – Terms of Service

At OnPoint Metal, we believe in transparency, reliability, and clear communication. These Terms of Service outline the standards we follow when providing quotations, processing orders, and delivering our subcontract manufacturing services. By using our website or engaging with our business, you agree to these terms and acknowledge the responsibilities shared between us and our customers. Our aim is to ensure every project runs smoothly, with accurate information, fair pricing, and dependable service from start to finish.

Last updated: December 2025

​

These Terms of Service govern your use of the OnPoint Metal Limited website and any services you request from us.

By using our website or submitting an enquiry, you agree to these terms.

​

1. Services

  • OnPoint Metal provides quotation, consultancy, and subcontract fabrication services.
    All work is carried out according to the specifications provided by the customer.

  • Quotes are valid for the period stated and may change if material prices or requirements change.

​

2. Customer Responsibilities

  • Customers must ensure that:

  • All drawings, measurements, and specifications supplied are accurate

  • Any required approvals or permissions are obtained

  • Contact information provided is correct

  • We are not responsible for errors arising from incorrect or incomplete information provided to us.

​

3. Orders & Payment

  • Orders must be confirmed in writing (e.g., email or purchase order).
    Payment terms will be stated on the invoice and must be adhered to unless agreed otherwise.

  • We reserve the right to amend pricing if material costs or external supplier rates change prior to order confirmation.

​

4. Delivery & Lead Times

  • Delivery dates and lead times are estimates.
    Delays may occur due to:

  • Supplier availability

  • Material shortages

  • External transport factors

  • We will always communicate realistic delivery expectations, but cannot be held liable for delays outside our control.

​

5. Liability

  • While we take every care to ensure accuracy and quality:

  • We are not liable for indirect, consequential, or financial losses

  • We are not responsible for delays caused by external suppliers or couriers

  • Our liability is limited to the value of the specific order in question

  • Products must be inspected upon receipt, and any issues reported within a reasonable timeframe.

​

6. Data & Privacy

  • Any personal information you provide is handled in compliance with UK GDPR.
    See our Privacy Policy for full details.

​

7. Intellectual Property

  • All content on this website, including the OnPoint Metal logo, branding, text, and images, remains the property of OnPoint Metal Limited and cannot be copied or reproduced without permission.

  • Customer drawings, designs, and technical data remain the property of the customer and are handled confidentially.

​

8. Changes to These Terms

  • We may update these Terms of Service periodically. Any updates will be posted on this page with a revised date.

​

9. Contact Us

For questions about these Terms:

📧 enquiries@onpointmetal.co.uk

📍 OnPoint Metal Limited, 3rd Floor, 86–90 Paul Street, London, EC2A 4NE

​

Declaration of company compliance.

By using this website or engaging with OnPoint Metal Limited, you confirm that you have read, understood, and agreed to these Terms of Service. If you do not agree with any part of these terms, please discontinue use of this website and contact us directly with any questions before placing an order or providing personal information.

Accessibility arrangements in the organization

OnPoint Metal is committed to ensuring that our services, communications, and facilities are accessible to all customers, visitors, and partners. We aim to provide an inclusive environment by offering clear written information, flexible communication options, and support tailored to individual needs. Customers may contact us through email, phone, or online forms, and we will make every effort to provide information in alternative formats upon request. Our workshop and office facilities can be accessed by prior arrangement, and reasonable adjustments will always be considered to accommodate specific mobility or communication requirements. If you have any accessibility needs or require additional support, please contact us at enquiries@onpointmetal.co.uk so we can assist you promptly.

Requests, issues, and suggestions

OnPoint Metal welcomes all requests, feedback, and suggestions that help us improve our services and customer experience. If you encounter any issues, require additional support, or would like to suggest improvements, please contact us directly. We aim to acknowledge all enquiries promptly and will work with you to resolve concerns efficiently and professionally. Your input helps us refine our processes and maintain the high standards we strive for.

bottom of page